Changing your plans – want to make changes? We know that people’s needs change and we want to give you the best holiday we can. So if you decide to change your booking, we will try our best to meet your needs. Unfortunately, what you want may cost more or may not be available. There is also a £20 admin fee for all changes.
Please bear in mind that changing your dates within 56 days before your holiday starts may count as a cancellation. We will always try to accommodate changes to your holiday dates, but if this is not possible and you do not want to keep your original booking, this will count as a cancellation.
Need to cancel your booking – We always hope that you don’t need to cancel your holiday booking. If you do, please call our team on 01964 562508 (option 1) as soon as you know so that we can offer you alternative options.
Our cancellation policy is as follows:
| Number of days before the start of your holiday | Our refund |
|---|---|
| 56 days or more | Full refund minus your deposit (Minimum £50 per holiday home and £20 per touring or camping pitch) |
| 43 – 55 days | 70% refund, minus your deposit (Minimum £50 per holiday home and £20 per touring or camping pitch) |
| 8 – 42 days | 50% refund, minus your deposit (Minimum £50 per holiday home and £20 per touring or camping pitch) |
| 7 days or less | No refund |
We may be able to change the date of your holiday for an administration fee as an alternate to cancelling. Please call our team and we will discuss all possible options with you.
If we have to change your holiday – We do everything we can to provide the great holidays we advertise. Occasionally we do find we can no longer offer the holiday that people have booked. If this happens to you, we will get in touch and offer one of the three options.
- A replacement holiday that is the same or better than the one you booked.
- A replacement holiday that is less expensive than you booked (together with a price difference).
- A full refund.