Hello, everyone! I’m Amanda, and as the Guest Experience Manager, I’m excited to share a glimpse into the role I play at BCHP.
The role as guest experience manager
I really enjoy my role because it covers so many areas of the Park from overseeing the Reception, managing the maintenance across the Park, to running the holiday rentals. Everyday is different and I love the variety this job gives me.
Previous Working Background
I previously worked at the University of Hull within the Halls of Residence. It was a very different industry, but customer satisfaction was still the main feature. It was an enjoyable time working for the university and the skills gained from that experience have been transferrable and have helped me to proceed in my role at BCHP.
Past and future projects
I really enjoyed working on The Bothy (the new holiday cottage in the Walled Garden). It was such an enjoyable, exciting, and different experience compared to preparing rentals, which also led to the introduction of Airbnb. I’m looking forward to seeing where the holiday market takes us next which will hopefully see the Park introduce hot tubs or maybe increase the holiday cottages.
What’s The Most Rewarding Part Of The Job?
All of it but in particular when guests check out saying ‘Thank you for a lovely stay. Our accommodation was amazing and clean, and we can’t wait to come again.’ To be a small part of this experience makes our job worthwhile!
